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Company Policies
dk Holdings, hereby known as "Company", provides
professional website design, development, hosting and
e-commerce services for businesses and organizations, hereby known as "Customer", and
has certain procedures, and legal and ethical
responsibilities.
General Procedures
Company will evaluate Customer's inquiry or request for
services and make a preliminary assessment as to (1)
whether Company is equipped to handle the inquiry or
request for services and (2) whether it can be handled
over the phone, over the internet via ftp, http or other
remote connectivity or if a home/office on-site visit is
required.
If Company is unable to handle Customer's inquiry or
request for services, Company will inform Customer
without pretending otherwise and if Company has the
resources available, we will provide that information to
Customer at our discretion. Resources include, but are
not limited to, one or more related help URLs, or the
name or phone number of a company or an individual that
may be able to offer assistance.
If Company is able to handle Customer's inquiry or
request for services over the phone or by other remote
means, Company will (1) gather billing information
unless it is already on file and will send an invoice
via email or USPS for one-half of the amount due before
work begins then send a bill to Customer for the
remaining one-half of the amount due upon completion of
the work unless other payment terms have been discussed
and agreed upon in writing between Customer and Company.
Other payment terms include, but are not limited to, per
project fee schedule(s). If payment is not received in a
timely manner, Customer's account will be flagged and
future phone and other remote services will require full
prepayment. Review our Payment policy below.
If a home/office on-site visit is required for Company
to handle Customer's inquiry or request for services,
Company will (1) gather location information unless it
is already on file, (2) travel and document mileage to
Customer's location, (3) complete requested service(s)
and (4) bill and receive payment from Customer for
provided services including any travel reimbursement, if
applicable. Travel reimbursement includes, but is not
limited to, on-site visits outside Dallas, Texas, USA.
Review our Payment policy below.
Prices
There are numerous things to consider when designing a
web site, company logo, corporate image or marketing
materials. The complexity of a project is also
taken into consideration, if custom cgi, Java, or Flash
programming is required.
Our fees are based on a per-project schedule based on
your requirements and our assessment of everything that
is involved in building your web presence, unless
otherwise indicated. We have a standard price list
that can give you an approximate idea how much it is
going to cost, and what factors or features can
affect the end cost.
Company reserves the right to change prices at any time
and without notice.
Payment
Unless agreed upon in writing between Customer and
Company, fees are billed with 25% due in advance with
the remaining 75% payable in 20% bi-weekly installments
until the end of the project, with balance due upon
completion of the project.
Customer is responsible for all
money owed on his or her account from the time it was
established to the time that Customer notifies Company
in writing for a request of termination of services.
Should Customer's account fall into a past due status
for a period of fifteen (30) days or more, Company
reserves the right to discontinue service(s) and/or
remove any or all web pages from the web server without
notice and/or require full prepayment on all future
services at Company's discretion.
Checks returned NSF will be assessed a $30 service
charge.
Company accepts payments in U.S. funds only. California
Sales Tax applies to all non-consulting services at a
rate of 7.25%
Company reserves the right to change payment policies at
any time and without notice.
Cancellation
Company reserves the right to cancel service at any
time. Except where cancellation is due to Customer
violating any of Company's policies, any monthly
pre-paid fees, excluding the month of cancellation, will
be refunded to Customer if Company institutes its right
of cancellation. If cancellation is due to Customer
violating any part of Company's policies, Customer will
not be entitled to any refund.
For accuracy and security precautions, any cancellation
initiated by Customer must be done in writing via Postal
Service and must include the valid signature of the
primary contact of the account, account name, reason for
cancellation, and the zip/postal code of the primary
contact. If any refund is due, payment will be made by
check within 15 days of receipt of cancellation notice.
Lawful Purpose
Company reserves the right to refuse service to
anyone. Company will only provide services for lawful
purposes. Transmission of any material in violation of
any Federal, State or Local regulation is prohibited.
This includes, but is not limited to copyrighted
material, material legally judged to be threatening or
obscene, and material protected by trade secrets.
Company will not provide services for the propagation,
distribution, housing, processing, storing, or otherwise
handling in any way lewd, obscene, or pornographic
material, or any other material which we deem to be
objectionable, including, but not limited to
pornography, satanic materials, and any and all
materials of an adult nature. The designation of any
materials as such described above is left entirely to
the discretion of Company.
Indemnification
Customer agrees that it shall defend, indemnify,
save and hold Company harmless from any and all demands,
liabilities, losses, costs and claims, including
reasonable attorney's fees asserted against Company, its
affiliates, agents, customers, owners and employees,
that may arise or result from any service provided or
performed or agreed to be performed or any product sold
to Customer, its agents, employees or assignees.
Customer agrees to defend, indemnify and hold harmless
Company against liabilities arising out of (1) any
injury to person or property caused by any service
distributed in connection with Company, (2) any material
supplied by Customer infringing or allegedly infringing
on the proprietary rights of a third party and (3)
copyright infringement.
Disclaimer
Company will not be responsible for any damages
your business may suffer. Company makes no warranties
of any kind, expressed or implied for services we
provide. Company disclaims any warranty or
merchantability or fitness for a particular purpose.
This includes loss of data resulting from delays,
non-deliveries, wrong delivery, and any and all service
interruptions. Company reserves the right to revise
its policies at any time.
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